Frequently asked questions

Open a piece, pick your size, add it to your cart and check out with your name, Pakistani mobile number, province, city and address. You will then see an order number and a button to confirm it on WhatsApp.

Your order is final once we confirm it by WhatsApp or phone. Tap Confirm your order on WhatsApp on the order-received page to speed it up. If we cannot reach you within 48 hours we may cancel it.

Cash on delivery anywhere in Pakistan, and (where shown at checkout) bank transfer, JazzCash or Easypaisa. For a transfer you send the money, then upload the screenshot or enter the transaction ID on the order-received page.

Yes. Use Track my order with your order number and phone number. Once we ship, the courier and tracking number appear there.

Sometimes! Follow us on Instagram. Enter a code at checkout and the new total shows straight away.

Most pieces are one of one. Once a size is ordered it is reserved for that customer and no longer shown as available.

Yes, any time before dispatch. Message us on WhatsApp with your order number.

Usually 3–7 working days after dispatch; major cities are often quicker. See Delivery & payment.

No. We deliver within Pakistan only.

Please check that it is the right pair and size before paying, and film the unboxing in one unbroken video. If something is wrong, tell the rider and message us right away.

Euro 35 to 42. See the size guide for UK, US and foot-length conversions.

Tell us within 48 hours of delivery. We offer an exchange or store credit for an unworn pair, if we have another size (see Returns).

Yes, if it is the wrong item, not as described, damaged, or (for exchange or credit) does not fit, and you contact us within 48 hours of delivery. The pair must be unworn and be the same pair we sent. Full details are in Returns, refunds & exchanges.

For wrong, damaged or not-as-described items, yes: a full refund of the item price. For fit, we offer exchange or store credit.

We sell genuine export-surplus and pre-loved footwear and do not knowingly sell counterfeits. We are not an authorised dealer of any brand and brands may not honour warranties on resold items. See Sourcing & authenticity.

Premium Leftovers: unworn, 10/10. Excellent: very little use. Good: some visible use but fully wearable. Pre-loved: clearly worn, priced lowest. Photos show the actual pair.

Yes. Each pair is cleaned and sanitised before dispatch.

Not always. Boxes, dust bags and tags are included only where the listing says so.

No. We do not take card payments on this site. Bank or wallet transfers are made in your own banking app, directly to our account.

We use them only to confirm and deliver your order and share them with the courier. See Privacy.